We accept a variety of file formats, including JPEG, PNG, .SVG, .AI, and . EPS. If you're unsure, feel free to reach out, and we'll guide you.

Turnaround time varies based on the complexity of the design and our current workload. We'll provide you with an estimated delivery date at the time of order

Vector files are ideal for digitizing as they maintain sharpness and clarity regardless of size. Raster files, while usable, may lose quality when resized.

Absolutely! We offer a limited number of revisions to ensure your satisfaction. Additional revisions may be subject to a nominal fee.

Refund requests will be considered within some days of receiving the completed digitized file and are subject to our discretion. Please review our Refund Policy for more details.

Certainly! Visit our portfolio on the website to view samples of our previous digitizing projects and assess the quality of our work.

Yes, we can tailor the digitizing process to suit various fabrics and materials. Provide details about the intended material, and we'll optimize the design accordingly.

Yes, you can request additional customizations post-completion. However, please note that additional customizations may incur extra charges.

Upon payment, you own the rights to the digitized file for personal or commercial use. However, please review our Terms and Conditions for any usage restrictions.

Flat-rate pricing offers a fixed cost for digitizing services, while per-stitch pricing is determined by the number of stitches in the design. We provide transparent pricing to suit your preferences.

In the rare event of errors, contact us promptly, and we will address and rectify any issues with the digitized file to ensure your satisfaction.

We employ industry-standard security measures to protect your personal and design information from unauthorized access, disclosure, alteration, and destruction. Your privacy and security are paramount to us.